Management Service Operation Case Study Example | Topics and Well Written Essays - 3750 words

Management Service Operation - Case Study Example Monitoring of the services rendered and correcting it is an important feedback management technique that needs to be adopted and implemented. The Service Industry that has been taken for analysis purposes is the tourism industry at Pattaya, Thailand. All the aspects of the business management laid out earlier, pertaining to the geographical advantage, facilities and operational management and Human Resources Management are studied during my visit to the location. This is analysed to see whether the theoretical aspects are met by the practical situations in the hospitality and the tourism industry. The extent to which the factors affect the performance of the industry has been studied and presented below. 2. Finance management is a major requirement for any business and this paper studies the methods adopted by the finance management team at the hospitality centre to take care of the issues that might prop up from time to time. 3. Operational Management was studied under the capacity management principles that were employed to take care of the capacities of the location, quality of service and the overall operational management. 4. ... The details of these are presented below. Location and Facility Management The company we are interested in is a resort at the Beaches of Pattaya, Thailand. The resort spans about 4 acres of land facing the ocean front beach called the Dongtan beach. The location is tropical. The hospitality divides the season into three groups rather than two. They call it low, high and peak. The low season is between May 1 and Oct 31. The High is between Feb 15 and April 30 while the peak season is between Dec 20 and Feb 14. There is a gap of about one and a half months, which is used by the management to do maintenance or any other activity that might be needed to make the resort a better one for the customers to walk in. It is designed as a Thai village Resort with only 45 suites that takes care of every need of the customer. The village resort has three types of cottages or suites. These include forest lane houses, pool cottages with garden showers and suites with Thai showers. All the three of them offer similar basic facilities to the customers. 1. Every suite can be occupied by 2 to 4 people, with 60 to 80 square meters of space for the occupant. 2. Some suites come with full kitchen, refrigerators, ovens, burners, etc., 3. But every one of the rooms inherits the architectural splendours of the past and replicates the Thai heritage themes. The silk, the cotton, the furniture are all hand made from the Thai villages. Many of the original artwork of Thai artisans adorns the rooms (Rabbit Resorts 2007). 4. In some of the cottages, private balconies and gardens are also maintained. Even a garden Thai Shower for a bath in the gardens is possible. 5. The resort also provides a room service like any other would, in addition to the restaurant

Education Algebra Essay Example for Free

Education Algebra Essay Coming into mathematics for elementary educators with my classmates, everyone had some type notion of what this course consists of. For most people math is a very hard and complex subject that requires complicated rules that a person would never use again. A person who has not been exposed to math would say math is just numbers, shapes, and some simple arithmetic. To a serious math student, math encompasses much more than just numbers and geometrical shapes, of course. During math 213 I bought into many misconceptions about math. During Week one I learned about no child left behind act and the pro’s and con’s that are associated with this act. We reviewed the order of operations and learned different meanings to some math terminology. The most exciting teaching strategy I learned in week one was called the pinch card. The pinch card allows the teacher to observe the students, while the students pinch different signs when learning the order of operation. It is a piece of paper that consists of the addiction, subtraction, multiplication, division, exponent, and parentheses symbol. Week two we discuss union, intersection, complement, different properties, commutative, associative, and identity. I learned how to use manipulative to teach different teaching strategy while teaching decimals. I found it difficult to understand some questions off the math homework during week two which help me comprehend how students will feel. Math is not hard for me to understand but I realize I have to stay super focus while in math class or I will get lose easily with the different numbers. Math is not a hard subject and many times I made it harder by not using the problem solving steps which are, explore problem, plan, solve, examine, which are very helpful when understood . My philosophy toward teaching math is to look at math from a logical standpoint instead of trying to figure it out; you will see that logically everything will fall into place. I am not a math teacher however, there is one thing I wish all math teachers would focus more on and that is teaching students to view math logically. While it is very important to know how to work, a problem out it is also equally important for students to learn to look at the problem from a logical standpoint. Math in class 213 made perfect sense and when I looked at math from a logical standpoint along with problem solving techniques I discover it is much easier. Common sense goes a long way when dealing with math problems. I also learned that you will need and use math everyday of your life for the rest of your life. Depending on what you do professionally will determine what form of math you use on a regular basis but rest assured everyone on Gods green earth will use some form of math in their everyday life. Taking this math course made me think about becoming a math teacher. Without math, you cannot check your pay stub to make sure your employer is paying you correctly, pulling out the correct amount for deductibles or that you arent paying in to much for insurance or anything else. Without math, you will not be able to budget your income and expenses for the week or the month. Without math, you will have Math is important for our future and it is an important aspect in most jobs. Warehouse workers many times have to take and pass a math test before being hired for job positions. Mechanics use math everyday whether they are pricing parts and adjusting bills or figuring out exact calculations in order to do a job correctly. Construction workers use math to make calculations before beginning and during construction. I have not worked in or heard of a job yet that didnt involve math at some point even if you work at McDonald’s you have to know math to count the money and give the corrected change. Most often, we use basic math skills without even thinking about it. How sad it would be if we didnt have those basic skills. Math skills are very important when planning for our financial future and during our everyday life. Without math, you wouldnt be able to balance your checkbook or many other everyday tasks that are normally taken for granted.

Scarlet Letter :: essays research papers

For a person to be able to make a change in their life is a monumental task. To be able to make a change that can be life changing is a true test of a person’s will and desire. In the novel the Scarlet Letter, Hester Prynne changes from an adulteress that is despised by the community, to an able woman that the community depends on through her repentance of her sin, faith in transcendentalism, and her daughter Pearl.   Ã‚  Ã‚  Ã‚  Ã‚   Hester Prynne is cast out as an adulteress from the Puritan society, because she had a baby with another man than her husband. â€Å"She may cover it with a brooch, or such like heathenish adornment, and so walk the streets as brave as ever!†(Hawthorne 49). The city is shocked by Hester’s embodiment of the scarlet letter on her chest; because the scarlet letter was suppose to represent her punishment for her sin. This was an insult to the community, and it shows how the community despised Hester’s presence of an adulteress. â€Å"Madam Hester absolutely refuseth to speak, and the magistrates have laid their heads together in vain†(58). When Hester mounted the scaffold she refused to speak to the ministry, and she refused to tell them who the father of the baby was. By not telling the ministry who the father was Hester was being defiant and took the burden of the punishment on herself, this is another reason why the community despised H ester when she was considered an adulteress. Her strong will and silence lead the community to hate Hester, because she would not bend to the community and show weakness.   Ã‚  Ã‚  Ã‚  Ã‚  The change that Hester experiences occurs through the aid of her daughter Pearl, her strong belief in transcendentalism, and her repentance of her sin through aiding the community. â€Å"†¦that this brook is the boundary between two worlds†(119). Pearl crosses the brook to get away from Hester and Dimmesdale, after they have decided to go to Europe since it is better for his health. The brook and Pearl represent transcendentalism, while Dimmesdale represents the church, which shows how Hester has changed due to her belief in Transcendentalism. â€Å"I have no heavenly father!†(90). Pearl continually questions her mother about her father, and Hester tells her that she came from the heavenly father. By having Pearl, Hester is trying to raise her without having her make the same mistakes that she did, and in the transcendental belief, this is how Pearl is able to have a significant change on Hester.

German-American relations after the last Gulf War 2003 :: essays research papers

German-American relations after the last Gulf War 2003 There is hope for a future rapprochement between Germany and the USA. The relationships to the USA, since 1949 a leading part of the German foreign politics, deteriorated enormously and in March/April 2003 they hit an all-time low since the end of the Second World War. The administration of George W. Bush considered a military attack on the regime of the Iraqi dictator Saddam Hussein as an important component for the struggle against the terrorism. The German Federal Government considered the war as an unjustified diversion of the conflict with the terror organization Al-Qaida. The intensity and duration of the German-American annoyance in the course of the conflict in Iraq was surprising against the background of a close political cooperation between the two nations over 40 years. Germany made good experiences with the transatlantic relationship in the past. We share the same basic values and we have a similar understanding of representative democracy, human rights, constitutional state and market economy. In the time of the Cold War from 1949-1989 West Germany and the USA could be regarded as ideal cooperation partners because they followed the same aims with complementary capabilities. The interests of Bonn and Washington were the military protection of Western Europe against soviet attacks as well as the encouragement of democracy and market economy in Europe. The USA played a very important role for the German unification in 1989. The process of unification was not only a result of American support but encouraged the German-American relationship. However, with the end of the Cold War, Germany lost its important role it played for the US-foreign policies. In the 90Â ´s during the Balkan wars the power of the USA and the powerlessness of Europe became clearly expressed. All attempts of the European states to form a united policy on their own continent failed. They could not define a united policy. The USA were frustrated because they did not see in Europe a reliable partner for a security policy. The transatlantic annoyance over the war in Iraq was more than a difference of opinion over the best strategy in the struggle against international terrorism. The USA, a country with global security interests, view the thread of international acting terrorism organizations, which might possess weapons of wholesale destruction, with greater concern than European governments, including Germany. Instead of using military means, which they possess only in a limited way, the European governments strive for a legal attempt at conciliation by means of international organizations like the ONU and the international Criminal Court, ICC.

Bill Sikes in ‘Oliver Twist’ Essay

This device is important as it helps with the presentation of Bill Sikes, as it emphasises the different actions which he carries out when killing Nancy, it suggests how determined he is on expressing his anger and asserting his authority. One of the last lines which Sikes says to Nancy is â€Å"You know you she-devil†, this illustrates his anger and through the little words which he says, what Sikes does say is of importance, because it is spoken in such a concise manner. Dickens also presents in this extract, as Sikes walks into the room where Nancy is, Nancy who appears to be in a situation where, she is pleading him to spare her life. She says to Sikes â€Å"Then spare my life†¦Ã¢â‚¬  which implies how desperate she is, and how Sikes has the upper hand in this situation, in the text. The use of the word â€Å"cried† from the original extract further suggests the urgency in her voice as she tries to justify her actions to Sikes, who has already gone in to the room, with the intent to kill Nancy. Both the use of few lines and the pleading of Nancy are replicated somewhat in the film adaptation; however Nancy does not have the opportunity to explain and justify her actions in the film adaptation. The film uses various camera angles as a device, for example a low angle shot for Sikes, to make him appear more powerful in the situation, and the high angle shot for Nancy, suggesting she is vulnerable and weak. There is a point of view shot, immediately after Sikes has realised he has killed Nancy to suggest the realisation of his own actions, and it helps to see what has happened from the character’s viewpoint. The use of music is another device within the film adaptation used to present the character of Bill Sikes, which can clearly not be included in the original text. There is no initial audio, as the absence of music, the silence, suggests the great anger which Sikes is feeling. The music is mainly diegetic, quite silent, as it includes sounds of breathing and movement and so on. During the period after Nancy is killed, soft music is played, with no lyrics to suggest it is quite sad, and also implying there is very little to say as Nancy has been killed. Therefore there have been a number of devices which have been used with the character of Bill Sikes in ‘Oliver Twist’, some which have been included in both the original text and film adaptation, such as the choice of giving a small number of lines to Sikes. However there have been some devices, from the filmmaker’s craft, which can only be used in a film, which include the camera angles and music.

GM Returns to South Africa

GM Returns to South Africa Free Online Research Papers Why did GM leave South Africa ten years ago? What was the dilemma facing foreign firms at that time? GM pulled out of South Africa because of the country’s policies of racial segregation and pressure from shareholders. â€Å"The industry was too small, too fragmented and overtraded to provide a viable future for the 7 major vehicle manufacturers at the time,† says Nico Vermeulen, executive director of NAAMSA. Mlota elaborates: â€Å"The key original objectives were to improve international competitiveness and domestic vehicle affordability, encourage domestic growth, reduce complexity in supply through rationalization, convince manufacturers to focus on longer production runs and modernization, create sustainable employment, create a better balance in foreign exchange, and particularly to achieve growth in exports.† In tackling such a multifaceted agenda, the MIDP has continued the methodical process of bringing down custom barriers which began in the late 1980s with the reduction of import tariffs as high as 115%, and created for the first time, based on the previous Australian model, powerful new measures such as Import-Export Complementation and Productive Asset A llowances to spur a renaissance in the local industry. Why did some firms decide to continue operating in South Africa at the time of racial segregation? Do you think they were being more or less socially responsible to the people of South Africa? Research some MNCs that did not leave during the period of apartheid. Do you think they are better off now than those which left? How can foreign firms balance their strategic interests and their social responsibility when faced with similar situations? Is GM in a better position in South Africa now? Is the South African economy in a better position now that GM has returned? Yes, South Africa’s automobile exports are booming, making cars one of the country’s fastest growing industries, largely because of new trade agreements and domestic regulations that give companies credit for cars and parts they export. The country also can tout cheap industrial land, even cheaper electricity, stable macroeconomic policies, proactive management, immense natural resources, expertise in process engineering and niche innovation, unparalleled production flexibility, and ISO certifications. These positive factors outweigh the current challenges of a strong commodity-fueled Rand, poor local infrastructure characterized by a lack of coordination between national, provincial and local governments and little input from the automotive industry. In addition, they are also employing the South African’s which also helps the economy. On the back of all-time record production of 530,000 vehicles and sales of 617,000 vehicles, increases of 16.5% and 25.7% re spectively, South Africa was the world’s fastest growing domestic vehicle market in 2005. Clearly, this status has been the driving force behind new players like India’s Tata and the Koreans taking on the South African incumbents head on with their value-proposition imports. It is abundantly clear that even though South Africa is a Top 10 global market for both Daimler Chrysler and BMW, the country is quickly growing beyond its traditional prestige market and brands. Today, the South African marketplace is already home to over 1,100 models and variants, an amazing ratio of offerings per capita, and economic forecasts of 6% real growth going forward should ensure a fantastic cascading effect as the industry counts down to the One Million Vehicle Sales mark. What other similar situations prevail in the world now, and how do you think MNCs should respond? A similar situation that comes to mind is the war in Iraq. The United States is a huge country with their set of values and so is Iraq. That doesn’t make either country right or wrong. In fact, since we believe that majority of the world should adopt our way or no way, makes us a bully. Just as we have long standing traditions on how we do business, so do other countries. The United States presence in Iraq is making the people of the country angry because we do not share their beliefs. Although we are there to assist in rebuilding the countries infrastructure, we should also adjust our beliefs and customs to theirs. â€Å"When in Rome, do as the Romans do.† I think we should respect their beliefs like the women should be covered with only their eyes being exposed. We should stop to pray at particular times of the day. We should respect their customs about keeping the cow sacred and not eat beef, well especially in their presence. Research Papers on GM Returns to South AfricaDefinition of Export QuotasBringing Democracy to AfricaTwilight of the UAW19 Century Society: A Deeply Divided EraPETSTEL analysis of IndiaBionic Assembly System: A New Concept of SelfNever Been Kicked Out of a Place This NiceGenetic EngineeringAnalysis of Ebay Expanding into AsiaComparison: Letter from Birmingham and Crito

To Kill Or Not To Kill Essays - Free Essays, Term Papers

To Kill Or Not To Kill Essays - Free Essays, Term Papers To Kill Or Not To Kill Capital punishment has been in effect since the 1600's (Cole 451). However, in 1972 the U.S. Supreme Court ruled that the death penalty was cruel and unusual punishment, which was unconstitutional according to the Eighth amendment. It was public opinion that the current methods of execution, hanging, electrocution, and facing a firing squad, were too slow and painful upon the person to be executed (Cole 451). The U.S. Supreme Court reversed this decision when a cleaner way to bring about death was found in 1976. This cleaner way is death by lethal injection, which is quick and painless if administered right (Cole 450). Since capital punishment has been reinstituted many people have argued for and against capital punishment. Some say the death penalty is what the criminal deserves while others object to it because death is irreversible. I feel the death penalty is a good form of justice because only about 250 people a year get the death penalty and they are guilty beyond a doubt and d on't deserve living with the possibility of parole. The sentencing judge or jury are ordered by the Supreme Court to look for specific aggravating and mitigating factors in deciding which convicted murderers should be sentenced to death (Cole 451). Some of these mitigating factors are the defendant's motivation, character, personal history, and most of all remorse (Costanzo). Every year approximately 250 new offenders are added to death row. In 1994 there were 2,850 persons awaiting execution. Yet no more than thirty-eight people have been executed a year since 1976. This is a ridiculously low number compared to 199 persons executed in 1935 (all from Cole 451). The reason for this slow execution rate is the process of appeals, from sentencing to execution there is about a seven to eight year wait. The convict's cases' are reviewed by the state courts and through the federal courts (Cole 451). With all this opportunity for the case to be turned over or the sentence to be changed it is almost impossible for an innocent person to be executed. Only two people have been proved innocent after their execution in the United States. These wrongful deaths occurred in 1918 and 1949 (Death Penalty Discussion). Since then the justice system has undergone a lot of fine tuning making this extremely unlikely today. One argument against the death penalty is that it costs less to imprison someone for life than to execute them (Death Penalty Discussion). This is a good point that has a lot of impact on a lot of peoples views regarding capital punishment since they are the ones footing the bill through taxes. I personally would not mind paying the little bit extra just so I know for sure that there's one less murderer on our planet. If the death penalty was done away with, prisoners who should have been executed will be mixed in with other inmates. It would be possible and not too unlikely for them to kill another inmate or possibly a prison guard. If someone is lined up for execution then they more than likely deserve it. They have caused a great deal of grief to the family and friends of the victim or victims and it seems like the only way justice could be served is for the criminal to die. For the person to simply go to jail seems unfair. There they will eat three meals a day, get to watch cable t.v., and befriend other inmates. They live a pretty decent life in prison and they don't deserve it. Out of the fifty states in the United States 37 have and use capital punishment. Out of the same fifty states only 18 have life imprisonment with out parole. In the other 32 states a person who should've been executed can be released after as little as 20 years in prison (Death Penalty). There are certain standards that are followed in giving out capital punishment. The defendant can not be insane, and the mans rea or criminal intent must be present. Also, minors very rarely receive the death penalty because they are not fully mature and might not know the consequences of their actions. Finally the mentally retarded are very